Are You Robots or Real People?

Are we robots or real people?

We are real live people. We have a large volunteer staff that works in our online help lobbies. They are always there for you and have no motivation other than to help other people. A fine bunch of people they are indeed! Cut them some slack, they are doing their very best. If you didn't find your answer in a help lobby just email us at support@matrixmessenger.com. You should also tell us your email address and include any screen shots of problems that you see.  Live humans are standing by!  You should get a response within 24 hours.

We really like helping everyone and hope you are patient when waiting while we figure out the best way to help you. Giving us all the relevant information you can when you contact us sure does help speed things up.

Our live chat operators are standing by to assist you with making payments or resolving any issues you may have with your subscription.

As far as robots, we tried them but one day we came to work only to find that the robots were trying to take over. Our staff fought bravely and many were lost, but in the end we vanquished the mechanized hoards and re-gained control. The carnage, the masses of tangled CAT-5 cables, the smoke and sparks, it was traumatic.

Robots have their place. They can whiz around vacuuming the carpets and dispensing our favorite fizzy drinks, but we prefer the personal touch here at Matrix Messenger.

Long live the humans!