Your Secret Question and Answer

Your secret question and answer

When you register your account with Matrix Messenger you are asked to choose a 'secret question'.

You are then asked to give the 'secret answer' to your 'secret question'.

This information is critical to obtaining customer service.

Any time you wish to make changes to your account you will be asked to answer your 'secret question' with your 'secret answer'. If you do not know this information, the change will fail.

We recommend that you DO NOT SUBSCRIBE for any of our services if you do not know the information for your nickname.

You CANNOT retrieve this information about your account if you are not a paid subscriber! Even then it is a difficult process to confirm ownership of your account.

If you do not know this information and wish to subscribe to a Matrix Messenger service, please create a new nickname and be sure to keep a log of your registration information on paper for future reference.

If you are a paid subscriber and forget your 'secret question and answer' we can attempt to help you if you provide accurate and complete record of your payment information at the time you subscribed.